Executive Blogs

I recently posted a question on LinkedIn...

by Peter Borner
Are you getting value for money from your CRM solution? I have spoken to several Execs over the past few weeks about their CRM systems. I heard differing views when I asked the question "Are you getting the ROI that you expected from your CRM system?". The answers ranged from "Adoption has been difficult" to "I am not sure I trust the data" to "The repeatability brought to our Sales Process has shown significant improvements".  Read More
Posted 3 years ago

Applications, Business Process and the Cloud

by Peter Borner
In the last 30 years I’ve seen a plethora of trends in the software market. The two that currently dominate both A&M activity and end user buying behaviour are BPM and Cloud computing. I have searched in vain to find an organisation that is truely process focused and has used BPM to derive Activity Based Costings across their business. This led me to thinking about what are the barriers and why aren’t companies achieving value from their BPM initiatives.  Read More
Posted 3 years ago

A System is not a Strategy

by Peter Borner
My company, Axispoint Solutions (http://www.axispoint.co.uk/) is a leading implementation partner for Salesforce.com and I am often called upon to be the Exec Sponsor for our larger deals.  Read More
Posted 4 years ago

The Need for Organisational Transformation

by Peter Borner
It has been quite a while since I wrote a blog entry. This is mostly due to the volume of work I have been experiencing. However, I have recently been able to reflect on how we are trying to reshape our organisation in the UK and how we are working with a number of our clients to implement IT infrastructure and BPM processes to underpin and support their organisational change.  Read More
Posted 4 years ago

United at last in BPM?

by Peter Borner
Are vendors that describe themselves as System-Centric, Human-Centric or Document-Centric being very short-sighted and missing the point of BPMS value? Gartner's latest report "People, Processes and Information: United at Last in BPM" says that vendors that describe themselves in one of those buckets as being very short-sighted and missing the point of BPMS value.  Read More
Posted 4 years ago

What are the roadblocks of change?

by Peter Borner
John P. Kotter, in his latest book A Sense of Urgency [Harvard Business Press, 2008] cites two reasons why, by his calculation, 70% of Business change either fails to deliver or is never instigated in the first place. These two reasons are complacency and false urgency.  Read More
Posted 4 years ago