Historically, IT departments were viewed as cost centers by business leaders. They were looked at as necessary for the business but costly with uncertain results. Then there was a shift in industry where business leaders discovered that technology could be used to automate systems and drive efficiency gains. IT was thus used a catalyst for improved operations and cost reductions. This still exists today, but I have seen a trend develop the last few years that has taken technology’s meaning to the business to a much higher level.  Read More